slotma Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how slotma ("slotma," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("Player," "you," or "your") who access or use the slotma website, mobile platform, games, and related services (collectively, the "Platform").

slotma operates as an online casino and sports betting platform serving players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and nationwide. We take our obligations under Philippine data protection law seriously and have designed our data practices to be transparent, proportionate, and respectful of your rights.

This Policy should be read alongside slotma's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you have any questions about this Policy, please contact us at [email protected].

2 Data Controller

slotma is the data controller responsible for the personal information collected through the Platform. As data controller, slotma determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine law, including the Data Privacy Act of 2012 (RA 10173).

slotma has designated a Data Protection Officer ("DPO") who oversees compliance with this Policy and applicable data protection regulations. You may contact the DPO at [email protected] with any privacy-related inquiries or complaints.

3 Personal Data We Collect

slotma collects the following categories of personal data from Players:

3.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Philippine residential address (barangay, city/municipality, province)
• Mobile number and email address
• Government-issued Philippine ID details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID)
• Selfie or photograph for identity verification purposes

3.2 Financial & Transaction Data

• GCash or PayMaya account number (masked)
• BPI, BDO, Metrobank, or other Philippine bank account details (masked)
• Deposit and withdrawal history, transaction amounts in PHP
• Bonus and promotional activity records

3.3 Gaming & Behavioral Data

• Game history, bet amounts, win/loss records, and session durations
• Responsible gaming settings (deposit limits, session timers, self-exclusion status)
• Customer support interactions and chat transcripts

3.4 Technical & Device Data

• IP address, device type, operating system, and browser type
• Mobile network provider (e.g., Globe, Smart, DITO)
• Cookies, session tokens, and similar tracking technologies
• Login timestamps and access logs

4 How We Collect Your Data

slotma collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically — through cookies, web beacons, and server logs when you access and interact with the Platform.
• From third parties — from payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud prevention services, and regulatory authorities where permitted by law.

5 How We Use Your Personal Data

slotma uses your personal data for the following purposes:

• Account management — to create, maintain, and secure your slotma account.
• Identity verification (KYC) — to verify your identity and age (21+) in compliance with Philippine gaming regulations.
• Payment processing — to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment channels.
• Game provision — to deliver and personalise your gaming experience across slots, live casino, sports betting, bingo, and other games.
• Responsible gaming — to monitor gaming behaviour, enforce deposit limits, and administer self-exclusion requests.
• Fraud prevention & security — to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct.
• Legal compliance — to comply with applicable Philippine laws, including anti-money laundering regulations and PAGCOR requirements.
• Customer support — to respond to your inquiries, complaints, and feedback.
• Marketing — to send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications.
• Platform improvement — to analyse usage patterns and improve the performance, features, and security of the Platform.

6 Legal Basis for Processing

slotma processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity — processing required to perform our contract with you (i.e., to provide the Platform and its services).
• Legal obligation — processing required to comply with applicable Philippine laws, including KYC, anti-money laundering, and gaming regulations.
• Legitimate interests — processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

7 Data Sharing & Disclosure

slotma does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, to process your transactions.
• Identity verification providers — third-party KYC and age verification services used to confirm your identity and eligibility.
• Fraud prevention services — providers that help slotma detect and prevent fraudulent activity and money laundering.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law.
• IT and hosting providers — cloud infrastructure and technology service providers who process data on slotma's behalf under strict data processing agreements.
• Professional advisers — lawyers, auditors, and accountants, where necessary for legal or compliance purposes.

8 Data Retention

slotma retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Account data — retained for the duration of your account and for five (5) years after account closure, in accordance with Philippine anti-money laundering regulations.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA).
• KYC documents — retained for five (5) years after account closure or the last transaction, whichever is later.
• Marketing data — retained until you withdraw consent or request deletion, whichever is earlier.
• Support communications — retained for two (2) years from the date of the interaction.

When personal data is no longer required, slotma will securely delete or anonymise it in accordance with industry-standard data destruction practices.

9 Security Measures

slotma implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slotma Platform.
• Encryption at rest for sensitive data stored on slotma servers, including financial records and KYC documents.
• Multi-factor authentication (MFA) available for all Player accounts to prevent unauthorised login.
• Access controls — slotma staff access to personal data is restricted on a strict need-to-know basis, with role-based permissions and audit logging.
• Regular security audits and penetration testing conducted by independent third-party security specialists.
• Incident response procedures — in the event of a data breach, slotma will notify affected Players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by RA 10173.

10 Cookies & Tracking Technologies

slotma uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies — essential for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings, game history, and responsible gaming limits.
• Analytics cookies — collect anonymised data about how Players use the Platform to help us improve performance and user experience. Used only with your consent.
• Marketing cookies — used to deliver relevant promotional content and measure the effectiveness of our campaigns. Used only with your consent.

You may manage your cookie preferences through your browser settings or the slotma cookie consent tool. Please note that disabling certain cookies may affect the functionality of the Platform. For more information, refer to your browser's help documentation.

11 Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by slotma:

• Right to be informed — the right to know what personal data slotma collects and how it is used, as described in this Policy.
• Right of access — the right to request a copy of the personal data slotma holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data, subject to slotma's legal retention obligations.
• Right to object — the right to object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to data portability — the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe slotma has violated your data privacy rights.

To exercise any of these rights, please submit a written request to [email protected]. slotma will respond to all verified requests within thirty (30) calendar days. We may require proof of identity before processing your request to protect against unauthorised access.

12 Minors & Age Restriction

The slotma Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. slotma does not knowingly collect personal data from individuals under the age of 21.

If slotma discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all personal data will be deleted, and any deposits will be returned to the original payment method. If you believe a minor has registered on slotma, please notify us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. slotma supports responsible gaming and the protection of vulnerable individuals.

13 International Data Transfers

slotma primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where slotma uses cloud infrastructure or third-party service providers located abroad.

Where such transfers occur, slotma ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law (RA 10173).

By using the slotma Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

14 Changes to This Privacy Policy

slotma reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, slotma will notify registered Players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.

The effective date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or slotma's data practices, please contact our Data Protection Officer:

We aim to respond to all privacy-related inquiries within 30 calendar days. For urgent security concerns, please mark your email "URGENT – Data Privacy" for prioritised handling.